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Awards & Recognition

Throughout our history, Kirby Medical Center has been recognized for excellence in healthcare. We're proud of this tradition, leadership and achievements of our employees in delivering compassionate, high-quality, affordable health care to the people of the communities we serve. Their commitment is reflected in the awards and recognition we receive.

Below are a few of the honors Kirby Medical Center has received for excellence in the areas of patient satisfaction, quality clinical care, outcomes, and more: 

 

Awards

Press Ganey Summit Award - Emergency Department & Inpatient

The Summit Award is awarded by Press Ganey, a nationally recognized customer satisfaction surveyor. Recognizes top performing hospitals that sustain the highest level of patient satisfaction (95% patient satisfaction or above) for three or more consecutive years. One of the most coveted symbols of patient satisfaction achievement in the healthcare industry.

Ambulatory Surgery Press Ganey Guardian of Excellence Award

Kirby Medical Center’s Surgery Department was the 2015 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of patient satisfaction in each quarter of the year.

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.

The Joint Commission Gold Seal of Approval

Kirby has earned The Joint Commission’s Gold Seal of Approval. This comprehensive evaluation measures the quality and safety standards of the hospital. The organization looks at the safety of patients, effectiveness of the treatment provided, and the environment of care.  The Joint Commission is an independent, nonprofit organization, and is the nation’s predominant standards-setting and accrediting body in healthcare.

Becker’s Infection Control & Clinical Quality named Kirby Medical Center in the top 52 hospitals with the cleanest patient rooms, as reported by patients

Kirby Medical Center was rated one of the top hospitals with the cleanest rooms at 93 percent. The list of hospitals for which 89 percent or more of patients reported that their room and bathroom were "always" clean on their HCAHPS Survey. Data was pulled from Hospital Compare and is from January through December 2013, the most recent data available. For reference, the national average rate for patients reporting their room and bathroom were "always" clean is 74 percent.

Press Ganey Compass Award - 2004 - Inpatient Services

Recognizing Outstanding Performance Improvement in Patient Satisfaction.

American Cancer Society Lakeshore Division - Kirby Cancer Lifeguards - 2014 Relay for Life - Team Excellence Award

ABC - Excellence in Construction Award

 Press Ganey    Joint Commission Gold Seal of Approval

 

Patient Satisfaction

Our dedication to providing excellent health care never slows. As a result, we’re constantly learning and applying that knowledge to improve clinical care and the overall hospital experience.

We achieve accreditations, designations and certifications that clearly assess and measure our readiness and capabilities as well as patient outcomes. Our goal is to not just hold  these critical measures, but to enhance and improve them wherever possible to ensure we’re providing excellent health care for all we serve.

According to Press Ganey, our patient satisfaction scores consistently rank in the top quartile of the nation. It’s no wonder. We are highly focused on delivering exceptional care to our patient and their families.

Tomorrow’s patient satisfaction results depend on how we treat today’s customers.

Press Ganey systematically and scientifically measures patient satisfaction, serving over a thousand healthcare clients for the past 30 years. Their data gives us in-depth insight into our patients’ experience and how we compare to hospitals across the country. Equipped with this information, we hire only the best employees and routinely update our processes and services to maintain our national lead in patient experience.