Kirby Medical Center Awards & Recognition

Renowned Monticello Medical Center

Throughout our history, Kirby Medical Center has been recognized for excellence in healthcare. We're proud of this tradition, leadership and achievements of our employees in delivering compassionate, high-quality, affordable health care to the people of the communities we serve. Their commitment is reflected in the awards and recognition we receive.

Below are a few of the honors Kirby Medical Center has received for excellence in the areas of patient satisfaction, quality clinical care, outcomes, and more


Press Ganey Summit Award - Emergency Department & Inpatient

The Summit Award is awarded by Press Ganey, a nationally recognized customer satisfaction survey recognizing top-performing hospitals that sustain the highest level of patient satisfaction (95% patient satisfaction or above) for three or more consecutive years. It is one of the most coveted symbols of patient satisfaction achievement in the healthcare industry.

Excellence in Patient Care Studer Group Award- Emergency Department

The Kirby Emergency Department in Monticello, Illinois has been recognized for demonstrating outstanding performance in emergency department patient care in 2016 & 2017. To be considered for an award in this category, an organization must rank in the 75th percentile or higher for overall emergency department satisfaction as measured by patient satisfaction surveys.

Excellence in Patient Care Awards are presented annually to a select group of organizations from Studer Group’s partner base of hospitals, health systems, and physician organizations. To be eligible for an award, an organization must demonstrate outstanding performance and achievement in patient care, employee engagement, or physician engagement.

Ambulatory Surgery Press Ganey Guardian of Excellence Award

Kirby Medical Center’s Surgery Department was the 2015 and 2016 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of patient satisfaction in each quarter of the year.

Patient Experience and Employee Engagement Press Ganey Guardian of Excellence Award

Kirby Medical Center won the Guardian of Excellence Award in 2018 for Outpatient Services, Surgery Services, Emergency Department Services, and Employee Engagement.

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit

The Joint Commission Gold Seal of Approval

Kirby has earned The Joint Commission’s Gold Seal of Approval. This comprehensive evaluation measures the quality and safety standards of the hospital. The organization looks at the safety of patients, effectiveness of the treatment provided, and the environment of care. The Joint Commission is an independent, nonprofit organization, and is the nation’s predominant standards-setting and accrediting body in healthcare.

Top 52 Hospitals with Cleanest Patient Rooms – Becker’s Infection Control & Clinical Quality

Kirby Medical Center was rated one of the top hospitals in the nation with the cleanest rooms at 93 percent. The list of hospitals for which 89 percent or more of patients reported that their room and bathroom were "always" clean on their HCAHPS Survey. For reference, the national average rate for patients reporting their room and bathroom were "always" clean is 74 percent.

Press Ganey Compass Award - 2004 - Inpatient Services

Recognizing Outstanding Performance Improvement in Patient Satisfaction.

National Rural Health Association’s Top 20 Best Practices in Patient Satisfaction Award for 2017 & 2018

Kirby Medical Center was ranked in the Top 20 for patient satisfaction among all critical access hospitals in the U.S. This ranking is based on data compiled by iVantage Health Analytics in its Hospital Index, specifically the patient satisfaction domain.

Other Awards

We are also the proud recipients of the American Cancer Society Lakeshore Division - Kirby Cancer Lifeguards - 2014 Relay for Life - Team Excellence Award and the ABC - Excellence in Construction Award.

Patient Satisfaction

Our dedication to providing excellent health care never slows. As a result, we’re constantly learning and applying that knowledge to improve clinical care and the overall hospital experience.

We achieve accreditations, designations and certifications that clearly assess and measure our readiness and capabilities as well as patient outcomes. Our goal is to not just hold these critical measures, but to enhance and improve them wherever possible to ensure we’re providing excellent health care for all we serve.

According to Press Ganey, our patient satisfaction scores consistently rank in the top 5% of the nation – a result of our highly focused effort on delivering exceptional care to our patient and their families.

Continuing Our Commitment to Patient Satisfaction

Press Ganey systematically and scientifically measures patient satisfaction, serving over a thousand healthcare clients for the past 30 years. Their data gives us in-depth insight into our patients’ experience and how we compare to hospitals across the country. Equipped with this information, we hire only the best employees and routinely update our processes and services to maintain our national lead in patient experience.