You Are the Focus of Your Healthcare

Kirby Medical Center is recognized by the Compliance Team for Quality Assurance as a Patient Centered Medical Home (PCMH), which means we take a team approach to provide total healthcare. Your medical home team includes your Kirby care providers, others who support you and – most importantly – you.

• Access to Care – Your primary care provider will develop a plan to maximize your health, provide same day appointments, after-hours coverage, urgent care needs, and imaging and lab services.
• Health Information and Technology – We have electronic medical records, electronic orders and reporting, electronic prescribing, automated appointment reminders, and electronic referral services available to better coordinate your care.
• Care Management – The Care Team at Kirby Medical Group promotes wellness, population management, chronic disease management, patient education, and patient outreach for preventative screenings.
• Quality and Safety – We will provide evidence-based practices, medication management, patient satisfaction feedback, quality improvement, risk management and regulatory compliance.
• Care Coordination – Our Care Navigator provides a link between you and the rest of your care team, in and out of Kirby Medical Group. Our multi-disciplinary team consists of specialists, nutritionists, a wellness coach, and the Care Navigator.
• Fiscal Responsibility – The right care, at the right place, at the right time. We have trained coding and billing staff, cost effective care management, and quality cost benefit decision making.
• Patient Centered Medical Home – Coordinated, appropriate, and fiscally responsible healthcare delivered to the patients of Kirby Medical Group by our Care Teams.

Your Medical Home Can:

• Help you manage your healthcare
• Help answer your health questions
• Listen to your concerns
• Work with other medical experts in and out of Kirby Medical Group
• Coordinate your care through additional services
• Encourage you to play an active part in your own healthcare

How to Get the Most out of Your Medical Home:

• Write down the names of your healthcare team and ask how to reach them after hours
• Bring a list of written questions to your appointment to ask your care team during your visit
• Talk with your team about what health issues are most important to you
• Share your past healthcare successes and challenges
• Use your own words to repeat back the things you’ve discussed with your team to make sure you understand the information
• Before you leave an appointment, be sure you know what you need to do before your next appointment
• Tell your team how you feel about the care you are getting from them through Press Ganey surveys
• Tell your team if you are having trouble with your care plan or your plan is not working

Questions or concerns? Ask your care provider or a member of staff for more information.