The Embodiment of our Cares Values
You may already know Sheila Carnder. Since 2008, hers has been the first
face staff and patients see at the welcome desk, brightening everyone’s
day with her spirit and energy.
“What I do may affect a patient’s entire visit,” Sheila
says. “I welcome with a smile, a greeting and ‘May I help
you?’ When they leave, a smile, ‘Goodbye’ and ‘Thanks
for choosing Kirby.’ Over the years, many patients have stopped
to share their comments and concerns. I listen and support.”
Sheila’s warm smile and dedicated work ethic have a positive impact
on everyone she meets through her job. But she doesn’t stop there.
Sheila is a talented quilter and crafter, and she has created beautiful
pieces to raise money for coworkers in need, The Kirby Foundation, Relay
for Life, Paint Piatt Pink and more.
“I feel compelled to do this, because I understand what these folks
are going through, being a 16-year survivor of breast cancer.” Sheila
explains. After her own diagnosis, surgery, six months of chemotherapy
and 39 radiation treatments, Sheila wants to bring hope to others.
“I am a survivor. And if I can relay this to patients, I feel that
it gives them hope. I feel that my positive attitude about all things
is the fact that I have been given the gift of time. And what I do with
time is most important of all.”
Shelia’s quilts and crafts-including lace snowflakes and embroidered
tote bags, towel sets and blankets-have raised thousands of dollars for
various good causes, with endless time and love infused into each piece;
two of the quilts took over 100 hours to make!
Her many talents are put to work in other ways as well. Coworkers and friends
who need a button sewn or clothing repaired come to Sheila for help. She
says, “This is a God-given talent, and I love to be able to share
this with others. I have some challenges in some of the projects, but
I am always willing to try to fix anything.”
Sheila’s tireless generosity, positivity and enthusiasm are part
of what makes Kirby Medical Center a great place to work and a caring
environment for patients and families. When asked what she thinks of her
unofficial title as Kirby “Mom,” Sheila says she is both proud
What do our CARES values mean to Sheila?
Compassion- Being able to relate to a patient’s issues lets them know you care.
Attitude- A warm smile can open the door, no matter how angry or sick a patient
is, and lets you get to helping them.
Respect- Treat the patient the way you want to be treated. You will help yourself
as well as the patient.
Excellence- Doing the very best that you can with a positive attitude reflects in
everything you do.
Stewardship- To me, this means “managing someone else’s property.”